At dealkarts ( BR Traders ), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy in line with our terms and conditions.
Please take a moment to review our policy below to understand how we handle returns and refunds.
Return eligibility
We accept returns under the following conditions:
Damaged or Defective Items: If the item you received is damaged, defective, or incorrect, we will accept returns and provide a full refund or exchange.
Unworn, Unwashed, and Unused Items:
You can return items that are unworn, unwashed, and unused, with all original tags and packaging intact, within 7 days of receiving your order.
The following items are not eligible for return or refund unless they are defective:
- Items that have been worn, washed, or altered.
- Sale, discounted, or promotional items.
- Custom-made or personalized products (unless defective).
How to initiate a return?
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team via email at info@dealkarts.com or call us at +91-8447250200 within 24 hours of receiving your order.
Provide Details: Please provide your order number, details of the item you wish to return, and the reason for the return. You must include photos and uncovering videos of the damaged or defective item.
Return Authorization: Once we receive your return request, our customer service team will send you an authorization for the return along with the return address details.
Pack Your Return: Carefully pack the items with their original tags, packaging, and receipts. We recommend using a trackable shipping method for your return.
Return shipping
Return Shipping Costs: For only defective or incorrect items, we will bear the return shipping costs. In other cases, the customer is responsible for the return shipping fees.
Shipping Method: We recommend using a reliable shipping service with tracking to ensure the item reaches us safely.
Refund process
Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.
Refund Method: If you paid by credit/debit card, the refund will be credited to your card. If you paid via other methods, the refund will be made in the same manner.
Partial Refunds: In case the returned item is not in its original condition (damaged, worn, or missing parts), we may issue a partial refund.
Exchange policy
Currently, we do not offer any exchange policy.
Cancellations
Orders can be cancelled within 24 hours of placing the order. After 24 hours, the order will be processed and shipped. To cancel an order, please contact our customer service team immediately at support@dealkarts.com or +91-8447250200
Contact Us
If you have any questions regarding our Return and Refund Policy or need assistance with a return or refund request, please feel free to reach out to us:
BR Traders, INNOV8 RAS VIKAS, LOWER GROUND FLOOR, SALCON RASVILAS, D-1, SAKET DISTRICT CENTER, SAKET, NEW DELHI 110017
📞 Contact Number: +91-8447250200
📧 Email: support@dealkarts.com